Privacy Policy


1. We may hold information relating to you that you have provided to us (including information
provided when requesting further information from us about the Products or when requesting
an estimate) or that we may have obtained from another source (such as credit agencies).

2. This information may include, amongst other information, your name, address (including
email address), telephone number, information on the type of Products you wish to acquire,
plans, pictures and images (Information).

3. Your information may be held and used by us for a number of purposes connected with
our business operations and functions, which include:

(a) Processing your request for further information or an estimate;
(b) Processing orders for Products;
(b) Carrying out credit checking and scoring (unless we have agreed otherwise);
(c) Providing you with Products and/or services requested or administering your account;
(d) Billing you (unless you pay by another agreed method);
(e) Settling accounts with those who provide related services to us;
(f) Dealing with requests, enquiries or complaints and other customer care related activities;
and all other general administrative and business purposes;
(g) Carrying out market and product analysis and marketing our and our group companies
[which includes our related companies as well as our authorised dealers and distributors (“group
companies”)] products and services generally;
(h) Contacting you (including by post, email, fax, short text message (SMS), pager or telephone)
about our and our group companies' products and services and the products and services
of carefully selected third parties which we think may be of interest to you (unless you ask us
in writing not to), where such contact is via electronic means, the electronic marketing messages
we and our selected third parties send need not include an unsubscribe facility;
(i) Registering your details and allocating or offering you rewards, discounts or other benefits
and fulfilling any requests or requirements you may have in respect of our and our group companies'
loyalty or reward programmes and other similar schemes;
(j) Inclusion in any telephone or similar directory or directory enquiry service provided or
operated by us or by a third party (subject to any objection or preference you may have indicated
to us in writing);
(k) Carrying out any activity in connection with a legal, governmental or regulatory requirement
on us or in connection with legal proceedings, crime or fraud prevention, detection or
(l) Carrying out activities connected with the running of our business such as personnel
training, quality control, network monitoring, testing and maintenance of computer and other
systems and in connection with the transfer of any part of our business in respect of which you
are a customer or a potential customer.

4. We may share your information with our group companies who may use and disclose
your information for the same purposes as us.

5. We may also pass personal information, relating to you, for any particular purpose to certain
third parties including:

(a) Those who provide to us or our group companies products or services that support the
Products or services that we provide, such as our dealers and suppliers;
(b) Credit reference agencies (unless we have agreed otherwise) who may share your information
with other organisations and who may keep a record of the searches we make against
your name;
(c) If someone else pays your bill, that person;
(d) Those providing telephone and similar directories or directory enquiry services;
(e) Those involved in the prevention or detection of fraud or crime or the apprehension or
prosecution of offenders, including the operators and participants of crime prevention schemes
in which we participate who may compare your personal information with information collected
from other sources and who may keep a record of the searches we make against your name;
persons to whom we may be required to pass your information by reason of legal, governmental
or regulatory authority; and anyone we transfer our business to in respect of which you are a
customer or a potential customer.

6. If you wish to use our Products or services abroad, your information may be transferred
outside of New Zealand to that country. Our websites and those of our group companies may
also be based on servers located outside of the New Zealand. Please note that the data protection
and other laws of countries outside New Zealand may not be as comprehensive as the laws
of this country.

7. The above clauses do not affect your rights under the Privacy Act 1993 and is not intended
to limit or exclude your rights under the same.